Refund processes can be complicated. With Polsrx.com, this tedious process is simplified by crafting it from the customers’ point of view. The refund policy is customer-centric and easy to follow as well. The policy has been crafted by the experts to create a seamless process for initiating and executing the refund procedure.

Following are the conditions where a refund procedure can be initiated:

  • When you receive a torn or damaged parcel.
  • When the medicines you received are past their expiry date.
  • When the parcel reaches to wrong mailing address due to issues from our end.
  • When we fail to deliver the parcel on given time due to problems at our end.

A customer cannot initiate a refund process in following situations:

  • When a wrong mailing address is provided by a customer.
  • When a parcel delivery is delayed due to natural calamities.

We request our customers to send us images of torn or damaged parcel along with other details to start the refund procedure at the earliest. The refund process may take time and we request your cooperation.

With the increase in incidences of online scams, we have decided to take concrete steps to prevent it at the beginning in order to offer a safe and seamless online shopping experience for our customers. Our web site is protected with the state-of-the-art security software named SSL. This software helps in keeping the data safe within and out of reach of third party.

Secure Socket Layer or SSL captures the data feed by the customers. It is locked within and the access to this data is with us. We use the data such as mailing address to deliver your parcels. Your email address is used for sending you promotional emails and newsletters. However, it is done with your consent. You can unsubscribe from our promotional newsletters anytime.

We request our customers to get through the privacy policy before doing business with us. It explains everything you need to know about the safety measures we have implemented to prevent any virtual mishap.

We understand how important it is for you to get medicines on time. Acknowledging the need of the modern hour, we have designed our shipping policy in order to deliver your products seamlessly on time. We offer express shipment that delivers the products within 5 to 7 business days. Under certain discount offers, we also provide free shipping. However, the time taken for shipment may change due to unforeseen issues such as natural calamities. If we fail to deliver your parcel on time due problems at our end, we will initiate a refund or re-ship the products with no re-shipment charges.

Our shipping policy explains everything about shipment process, charges, and time taken for shipment. In case if you wish to get clarification about any shipment related queries, you can contact our customer care team through a toll-free number provided on our website.

We have a wide range of branded and generic varieties of medicines used for the betterment of physical and psychological health. All medicines are FDA approved and abide by the stringent quality regulations followed all over the world. However, in some unfortunate events, you may wish to cancel the order. To make this process simple and seamless for you, we have designed a cancellation policy for you. The points are listed in the policy that you need to follow while requesting for a cancellation.

  • Cancellation can be requested within 24 hours of order placement.
  • An order cannot be cancelled once it is dispatched from our end.
  • You need to wait for about 5 to 7 business days to get your money refunded once the cancellation request is processed.

To know more about cancellation policy, please get in touch with our customer care team.